Frequent Support Topics

EQMatch strives for highest level of satisfaction. If you have questions or experiencing issues, please review the information below or submit the Support Request. We will respond as soon as possible. 

How do I sign up?

The support team will create the appropriate account for you and your organization. Please Connect with Us to get started.

Login problems

If you are getting a message that your password is invalid when trying to login, use “Forgot your password?” to receive a password reset email link. 

If you will not receive email or this step would not work, please submit the support request.

Candidate did not receive email

Candidates will receive the email with link to the assessment as soon as the assessment is Launched, either manually on on the schedule.  

If the assessment is in the launched status, please check candidate’s email address and have candidate check their “Spam” folder.

Submit Support Request